1. Introduction

These Terms and Conditions govern the booking and provision of Tarot readings, Reiki, and holistic therapy services offered by this practice (“the Practitioner”). By booking an appointment or receiving a service, you (“the Client”) agree to the Terms and Conditions outlined below.

These terms apply to all services provided in person, online, or remotely.

2. Eligibility

Services are available only to individuals aged 18 years or older. By booking a session, you confirm that you meet this age requirement.

3. Booking Appointments

Appointments must be booked in advance via the website, booking system, email, or direct communication.

A booking is considered confirmed once payment or a deposit has been received. Clients are responsible for providing accurate contact information at the time of booking.

4. Payment Policy

Payment may be required in full at the time of booking or as a deposit to secure the appointment.

Accepted payment methods will be specified at the time of booking.

Any remaining balance must be paid before or at the beginning of the appointment. Failure to provide payment may result in the cancellation of the session.

Prices are subject to change without notice, but confirmed bookings will be honoured at the agreed rate.

5. Cancellation and Rescheduling Policy

Clients must provide at least 48 hours’ notice to cancel or reschedule an appointment.

• Cancellations with more than 48 hours’ notice may be rescheduled or refunded where applicable.

• Cancellations made with less than 48 hours’ notice may result in the loss of deposit or full session fee.

• Failure to attend an appointment without notice (“no-show”) will result in the full session fee being charged.

One reschedule per appointment may be permitted at the Practitioner’s discretion if sufficient notice is provided.

6. Late Arrivals

Clients arriving late may have their session shortened to avoid impacting subsequent appointments.

The full session fee will still apply regardless of the shortened duration.

If a client arrives excessively late, the appointment may be cancelled and treated as a missed appointment.

7. Tarot Reading Disclaimer

Tarot readings are offered for personal insight, reflection, and spiritual guidance.

They are not intended to replace professional advice, including but not limited to:

• medical advice

• legal advice

• financial advice

• psychological counselling

All readings are provided for guidance and entertainment purposes only. The Client remains fully responsible for their own decisions, interpretations, and actions following a reading.

8. Reiki and Holistic Therapy Disclaimer

Reiki and other holistic therapies offered are complementary wellness practices intended to support relaxation and wellbeing.

These therapies are not a substitute for medical diagnosis, treatment, or professional healthcare.

Clients are advised to consult a qualified healthcare professional or GP regarding any medical concerns.

9. Health Information

Clients must inform the Practitioner of any relevant health conditions, including but not limited to:

• pregnancy

• recent surgery

• injuries

• chronic illness

• medical conditions

• medications

This information helps ensure treatments are provided safely and appropriately.

The Practitioner reserves the right to refuse or modify treatments where necessary for client safety.

10. Online and Remote Sessions

For online or distance sessions:

Clients are responsible for ensuring they have:

• a stable internet connection

• a quiet and private space

• the required technology for the session

Refunds cannot be issued for interruptions caused by client-side technical issues.

11. Gift Vouchers

Gift vouchers, where offered, are subject to the following conditions:

• Valid for the period stated at the time of purchase.

• Non-refundable and not redeemable for cash.

• Must be presented or referenced when booking.

• Lost or expired vouchers may not be replaced.

12. Practitioner Rights

The Practitioner reserves the right to:

• decline or discontinue a session where appropriate

• refuse service if behaviour is inappropriate, unsafe, or outside the scope of practice

• terminate sessions involving harassment, abuse, or disrespectful conduct

In such cases, refunds may not be provided.

13. Confidentiality

All information shared during sessions is treated with strict confidentiality.

Client information will not be disclosed to third parties unless required by law or where there is a risk of harm to the client or others.

14. Limitation of Liability

The Practitioner accepts no responsibility for any decisions, outcomes, or actions taken by clients following a reading or therapy session.

All services are provided with the intention of supporting personal wellbeing, and clients participate voluntarily.

15. Data Protection

Client information may be collected for the purpose of booking appointments and providing services.

All personal data is handled in accordance with applicable UK data protection legislation and will be stored securely. Client information will not be sold or shared with third parties without consent, except where required by law. For full details, please refer to the Privacy Policy.

16. Amendments

These Terms and Conditions may be updated periodically. The most current version will always be available on the website.

By booking or attending a session, clients acknowledge that they have read, understood, and agreed to these Terms and Conditions.

17. Contact

For questions regarding these Terms and Conditions, please contact the Practitioner using the contact details provided on the website.